How does Face ID attendance help payroll?

Face ID clock-ins create clearer attendance records before payroll is prepared. Managers can review late arrivals, edited logs, missed breaks, and exceptions earlier instead of cleaning everything at month end.

Can Masa support multi-outlet F&B teams?

Yes. Masa is designed for restaurants, cafes, cloud kitchens, and shift-heavy operators that need outlet-level rosters, roles, permissions, labor visibility, and manager approvals.

What has to be ready before rollout?

A standard rollout starts with outlet lists, staff lists, roles, scheduling rules, manager permissions, and the attendance workflow. Integration-heavy rollouts are scoped before implementation.

How secure is payroll and employee data?

Masa is designed with encrypted data transport, access controls, and least-privilege operational practices. Larger rollouts can review security and data-processing needs during procurement.

restaurant staff scheduling software for Malaysia

Run the roster before it runs your week.

Plan shifts, fill gaps, verify clock-ins, and control labor cost before payroll closes.

Book 30-min Demo View Pricing

30-min demo or 45-min walkthrough on Cal.

Every shift becomes payroll-ready evidence.

Plan saved

Coverage

Face ID verified

Proof

Variance check

Control

Open shift detected

Thu lunch needs cover

2 roles

WhatsApp confirmed

Aina confirmed 10:00

staff replied

Face ID verified

Ali matched at 09:18

proof live

Variance reviewed

+3.4% reviewed early

cost clear

Ready to publish

7 gaps resolved

publish safe

Open shift detected

Thu lunch needs cover

2 roles

WhatsApp confirmed

Aina confirmed 10:00

staff replied

Face ID verified

Ali matched at 09:18

proof live

Variance reviewed

+3.4% reviewed early

cost clear

Ready to publish

7 gaps resolved

publish safe

What Masa catches during a shift week.

Each signal moves from problem to action to record, so operators can scan what needs attention.

Problem detectedAction takenRecord logged

Open shift

Gap detected

Runner notified

Shift covered

record logged

Late clock-in

Late arrival

Face ID check

Time captured

record logged

WhatsApp chasing

Late response

Nudge sent

Acknowledged

record logged

Face ID review

Exception flagged

Verify match

Cleared

record logged

Manager approved

Request raised

Manager review

Approved

record logged

Labor variance

Variance detected

Review reason

Adjusted plan

record logged

One shift story, from roster to payroll.

Masa makes the week readable: plan the roster, confirm staff, verify attendance, and control labor cost.

Plan

Shift workflow

Plan the week around demand, roles, and labor budget.

Managers see coverage, availability, leave, and estimated wage cost before the roster goes live.

2 open roles6 lunch staff neededRM target visible

F&B managers planning weekly staff coverage in a cafe

Confirm

Shift workflow

Confirm shifts where staff already reply.

Masa turns WhatsApp follow-up into logged confirmations, swap requests, reminders, and approval routes.

Reminder sentSwap routedConfirmation logged

Cafe manager checking a phone while staff arrive for a shift

Verify

Shift workflow

Verify clock-ins before payroll gets noisy.

Face ID attendance highlights late arrivals, edited logs, missed breaks, and exceptions while managers can still act.

Face ID clock-inLate alertException review

Restaurant staff using a face ID attendance terminal before a shift

Control

Shift workflow

Control labor cost before the week closes.

Owners compare planned hours, actual clock-ins, approvals, and outlet variance before finance reconciles payroll.

312h planned326h actual+3.4% variance

F&B operator reviewing labor cost and payroll notes on a tablet

The roster, the chat, the clock-in, and the cost stay connected.

Masa is built around the manager work that happens every week: schedule, confirm, verify, and control.

Scheduling with labor cost in the same view.

Build rosters from roles, demand, leave, and availability while planned wage cost stays visible.

Business result

Open roles and cost risk show up before the week starts.

F&B manager planning restaurant staff scheduling around demand

WhatsApp Ops Agent

Confirm shifts, chase availability, and route approvals.

Managers stop repeating the same follow-up.

Restaurant managers confirming shifts on a phone and tablet

Face ID attendance

Verify clock-ins, breaks, late arrivals, and edited logs.

Payroll starts with cleaner records.

F&B staff using a face ID attendance terminal

Multi-outlet control

Compare roster gaps, outlet health, and labor variance.

Owners know which outlet needs attention.

F&B operators reviewing labor cost on a tablet

Operations control

See outlet health before managers chase it manually.

Masa brings demand, roster status, timesheets, approvals, and task follow-up into one operating view.

Demand intelligence

Live roster status

Tasks and approvals

Built for every person in the buying room.

Owners, ops, finance, HR, and IT each get a clear view of the shift data they need.

Owner

Know wage cost before payroll

See planned hours, actual hours, and outlet variance in one place.

Ops manager

Fill the roster faster

Track open roles, availability, swaps, reminders, and approvals.

Finance

Check planned vs actual hours

Compare rostered hours against verified clock-ins before payroll.

HR and payroll

Clean up attendance records

Review face ID logs, edits, late clock-ins, and exceptions earlier.

Set up outlets and roles clearly

Keep outlets, permissions, roles, and audit trails easy to review.

Labor cost model

Turn shift data into a buyer-ready business case.

Show what changed: planned hours, actual clock-ins, approvals, and cost variance.

Planned hours

312h

Actual hours

326h

Variance

+3.4%

Approvals

7 logs

Masa labor budget dashboard showing variance, cost breakdown, staff health, and compliance alerts

Labor control

Budget risk before payroll

Why Masa wins

Built for shift-heavy F&B.

IPHatch

Proof links:Cradle IPHatch AWS Google Cloud INSEAD AI Ventures Lab

Labor is the margin lever

Planned hours, clock-ins, overtime, and approvals stay tied to margin.

WhatsApp stays in the loop

Confirmations, reminders, swaps, and approvals become logged actions.

Attendance has proof

Face ID clock-ins make exceptions easier to review before payroll.

Outlets stay comparable

Owners can scan roster gaps and labor variance across locations.

Scheduling, attendance, and WhatsApp ops

Start with the workforce system. Add WhatsApp when managers need help chasing shifts.

Core already includes scheduling, face ID attendance, approvals, labor visibility, and multi-outlet control. Ops Agent is the WhatsApp layer on top.

No minimum headcount

Malaysia and global pricing

WhatsApp sold as an add-on

A. Scheduling and attendance

Masa Core

Plan rosters, verify attendance, and see labor cost clearly without making the first step feel heavy.

RM 12.99/ head / mo

$4.99 USD / head / mo for global teams

Staff scheduling and roster builder

Face ID clock-in and attendance records

Time-off and availability requests

Manager approvals and roster updates

Multi-outlet labor visibility

Labor cost snapshots

Choose Core if your first job is to control the roster, clock-ins, and basic labor cost.

Book 30-min Demo

Recommended

B. WhatsApp add-on

WhatsApp Ops Agent

Add the agentic WhatsApp workflow when you want Masa to chase, remind, and route shift issues for managers.

+ RM 15/ head / mo

+ $5.99 USD / head / mo for global teams

Add-on to Masa Core

WhatsApp shift confirmations

Availability chasing and reminders

Late and no-show follow-up

WhatsApp approval routing

Daily labor summaries

Fair-use operational WhatsApp messages

Core + Ops Agent totals RM 27.99 per head monthly. Global total is about $10.99. High-volume Meta or BSP fees may pass through transparently.

Book 30-min Demo

Custom. Chains and franchises

Enterprise Rollout

For groups that need integrations, advanced rules, security review, and dedicated rollout support.

Custom

Custom pricing for global rollouts

Custom POS and payroll integrations

Advanced scheduling and compliance rules

Security and data review

Custom reporting

Onboarding and rollout support

Dedicated success planning

Choose Enterprise if outlets, payroll, POS, or regional rollout rules need custom work.

Book 30-min Demo

Monthly examples

Know the ballpark before the call.

Core is RM12.99 per head. Core plus WhatsApp Ops Agent is RM27.99 per head. Enterprise and high-volume WhatsApp fees are scoped transparently.

15 staff pilot

Core

RM194.85

Core + WhatsApp

RM419.85

25 staff outlet

Core

RM324.75

Core + WhatsApp

RM699.75

60 staff group

Core

RM779.40

Core + WhatsApp

RM1,679.40

Fit check

Masa should feel obvious before rollout.

Start with one outlet if you want proof. Expand when managers see fewer roster gaps, cleaner clock-ins, and less WhatsApp chasing.

Best fit

Restaurants, cafes, bakeries, and cloud kitchens

Multi-outlet teams with shift changes

Operators who still coordinate inside WhatsApp

Pause if

You need a full payroll replacement on day one

Your team is office-only with no shift operations

You need heavy custom integrations before a pilot

Need roster and attendance?

Start with Core for scheduling, Face ID clock-ins, approvals, and labor visibility.

Managers still chase on WhatsApp?

Add Ops Agent when confirmations, swaps, and late alerts need follow-up.

Need rollout support?

Use Enterprise when payroll, POS, security, or regional rules need custom work.

Practical answers before you roll Masa out.

Clear answers for owner-operators, ops managers, and finance teams evaluating restaurant workforce management software.

Yes. Masa keeps the roster and attendance records as the source of truth, while Ops Agent can support confirmations, reminders, late alerts, swaps, and manager approval workflows through WhatsApp.

Rollout confidence

Built for real operator review.

Secure Access Controls

Role-aware access keeps sensitive staff and outlet data limited to the right users.

Procurement Ready

Enterprise teams can review security, data-processing, and integration needs before rollout.

Configurable Labor Rules

Set overtime, break, and approval rules around the policies your business actually follows.

Multi-outlet Setup

Keep outlets, roles, permissions, and audit trails clear as the rollout grows.